Counselling Fees, Direct Billing, & FAQs
We offer a range of rates depending on the type of session and extended benefits.
See our full list of rates, direct billing info, trusted partnerships, and general FAQs below. If you’d like to discuss options for your personal situation, you can also email or call our clinic directly. We are here to help.
What are your counselling fees?
Our session fees are aligned with the recommended fee scale provided by the BC Association of Clinical Counsellors. Payment of session fees are due at the time of service and we happily accept Credit Card or Interac E-transfer. We do not accept cash at this time. All new clients are required to place a valid credit card on file to secure your booking, though may opt to pay by E-transfer by emailing our billing coordinator before the session. Our base rates are as follows, with minor variability depending on the counsellor, and all session fees prior to December 20th, 2024 are subject to GST:
Individual Session (50 min in-person or online) - $155
Extended Session (75 min in-person or online) - $215
Couples/Family Session (50 min in-person or online) - $175
Couples/Family Extended Session (75 min in-person or online) - $235
ICBC Session (50 min in-person or online) - $11 user fee*
CVAP Session (50 min in-person or online) - $20 user fee*
*Please be advised that some funding organizations only cover a portion of the counselling session fee; the remainder of our fee will be charged to the client privately after each session as a user fee.
Where there is financial hardship, select counsellors from our team offer sliding scale/reduced fees for sessions as availability allows. Please inquire with our client care coordinator team if we currently have reduced fee spots available.
From December 20th, 2024 onward the Canada Revenue Agency has confirmed that RCCs are no longer required to charge GST in BC for counselling services. All counselling session pricing with RCCs from December 20th, 2024 forward will now be tax exempt. Other services such as documentation requests, supervision/consultation, and court appearances as required are still be subject to GST.
Can I use my extended health benefits? Do you direct bill?
Yes! Many extended health care providers will pay a portion or all of your visit fee. Every plan is different, and if you are counting on your extended benefits covering the cost of your counselling, we recommend checking with your health care provider to confirm your coverage to see a Registered Clinical Counsellor before beginning therapy. If your plan allows RCCs to direct bill (not all do!), we will happily set this up for you.
Vitality Collective requires all clients to privately pay for their sessions at the time service is rendered, excluding the organizations we have a direct billing partnership with. Clients will be issued a detailed receipt of their appointment which can be seamlessly submitted to your health plan for quick reimbursement. If your extended health plan does not cover the full session fee, any remaining balance will be billed to you personally.
What if I don’t have extended coverage to cover a Registered Clinical Counsellor (RCC), Canadian Certified Counsellor (CCC), or Registered Social Worker (RSW)?
Some insurance providers cover counselling services but do not acknowledge the above titles as services to be covered. We suggest speaking to your Employer or Human Resources department to request this change. Many people don’t realize that their extended health coverage can be altered easily, usually at no extra cost to your employer.
For those who are self-employed or business owners, you can set up a Private Health Services Plan or Health Spending Account that will cover your counselling sessions.
Please note that the Medical Services Plan (MSP) in BC does not currently cover fees for counselling and psychotherapy.
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Please provide all claim details to our intake coordinator at time of booking. In order to set up your first appointment, you will be requested to provide:
Your claim number
Policy maximum number of treatments
Adjuster name
Adjuster phone number
Policy end date
Injury date
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Please provide all claim details to our intake coordinator at time of booking. CVAP limits compensation of counselling sessions to $135.00, therefore clients will be required to pay a user fee for the remainder of the session fee. Payment for the user fee portion of the session will be required at the time of session.
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Your BCEHS representative will supply us with a services agreement. We will need the contact information of your BCEHS care coordinator.
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Please provide all claim details to our intake coordinator at time of booking. If your policy number ends in -01 or -02, please provide the policy holder’s number ending in -00, as this is required for invoice submissions. In order to set up your first appointment, you will be requested to provide:
Your policy number
Your policy maximum (usually $500, $1,000, or $2,000)
Details about any co-payments (e.g., whether 80% or 90% of each session is covered, or if each session is fully covered).
Address
Birthdate
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To obtain your crew discount, please provide our office with your employee ID. For more information on direct billing, please inquire with our office coordinator.
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To obtain your discount, please have a representative from the WESN office reach out to our team. For more information on billing, please inquire with our office coordinator.
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Your VCH representative will supply us with a services agreement. We will need the contact information of your VCH care coordinator.
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Please provide us with the contact of your school's designated representative.
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Please provide us with the contact of your plan coordinator.
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Please provide us with the contact of your case manager coordinator.
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In BC, we are able to direct bill to the following providers through Telus Health. Please provide our office with your policy number:
Alberta Blue Cross
Equitable
First Canadian (Johnston Group)
Industrial Alliance
Manulife Financial
Telus AdjudiCare
Chambers of Commerce
GroupHealth
If you believe you are eligible for Telus eClaims and you do not see your insurer listed here, please contact our office.
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A Request to Pay form submitted to AFU. Please contact our office for further information on how to utilize AFU funding.
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A Request to Pay form submitted to SAJE. Please contact our office for further information on how to utilize SAJE funding.
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Please have a BCTF representative contact our office with the specifics of your referral.
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Funding is provided through the Ministry to offer counselling support to farmers and workers in Agriculture. Please contact our office to learn how to set up billing.
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Please have a representative contact our office with the specifics of your referral.
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To use FNHA funding for your sessions, please provide our office with your status number. Please note that a predetermination claim must be approved before your first session. This approval process takes about 2-3 weeks after submitting your form.
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Please have your representative contact our office with the specifics of your referral.
Our office can provide direct billing to the following organizations and this is what we need from you:
Not all of our therapists are registered providers with the above organizations. Please indicate on your inquiry form if you intend to have one of these organizations support your counselling and we will verify which of our counsellors is available to meet with you.
Happily Supporting Clients From Trusted Organizations
What if I need to cancel or reschedule?
You may easily cancel or reschedule your appointment by changing your booking through your client profile in the JaneApp, emailing your therapist, or emailing our office and providing at least 48 hours notice.
If a session is cancelled for any reason less than 48 hours prior to the appointment or in the event of non-attendance, the full session fee applies. This is because it leaves a significant hole in the therapist’s day along with prep time that could have been used for another client. Alongside providing the best help for our clients, we also want to provide the best experience for our team members - which includes a consistent schedule. Win-win!